Posts Tagged ‘customer service’

Renting is not fun!

March 30, 2017 Leave a comment

AuthorUmm, I mean renting a house isn’t fun. Renting an exhibit is an entirely different situation and can really be the way to go these days…

But you must wonder, what put me on this tangent?
Just reflecting on when our refrigerator died last fall and our landlord Steve did not fix the problem immediately.

My boyfriend Neil and I have been excellent tenants who’ve taken great care of the property and paid rent on time every month for 4 years, yet Steve said it would take a whole week to get the new fridge in – WHAT?!?!?!

Read more…

Seeing Is Believing – The Power of a DEMO!

September 2, 2016 2 comments

AuthorWhen was the last time you received something you bought on the internet and it wasn’t exactly what you were looking for? It’s happened to us all – say you bought a shirt online that seemed to be the right size, right style – but when you receive it, it doesn’t fit and you have to return it.

Well, in the tradeshow industry, we don’t usually have the luxury of returns at all, let alone free ones, since almost everything we sell is custom and made-to-order. Read more…


August 5, 2016 Leave a comment

AuthorAbout ten years ago, my wife and I wanted to update our kitchen so we went to a local firm that had a beautiful showroom with a large selection of kitchen arrangement in various styles and price range. We worked with their designer and chose the cabinets, flooring and color palette that fit our personal taste and budget. Since this was going to be a gut rehab, the time estimate for completing the work was 6 weeks.  Read more…

Wanna get away…. from bad service and extra fees?

AuthorIt came to my attention this past week while booking airfare with my fiancé, Zach (four weeks from now my husband… whoa), that shopping around is a lot of work. For the past six years or so, my family and I have been traveling down to St. Augustine, FL for Christmas to spend the week with my brother, play golf, walk the beach, and really just get away from the dreaded Midwest cold. While Zach and I usually drive, we decided this year we’re going to spend a few extra bucks and fly. Although we’ll be spending more money, what we’ll really gain is time and convenience. Read more…


July 10, 2015 1 comment


Do you walk the walk, better yet does your entire organization?

I apologize in advance as my story telling abilities are far from compelling and/or engaging enough to pull you to the edge of your seat or have you hanging on my every word. I also may have left off a few colorful verbs, nouns, pronouns or adjectives out, strictly for reducing word count only.

We all at one point in time or another have experienced a situation or customer service meltdown similar to the one below:   Read more…

Communication Breakdown

PaulFor some of you, the title may have Led you to believe that I am blogging about a Zeppelin song. Sorry if it’s a disappointment, but I’m not. I just referenced it because, well, it’s one of the best bands ever and an incredible song.

What I am here to talk about is something that happened somewhere between me planning a wedding and me posting this blog today. Somewhere in that space we ended up with no blog. Dum dum dum-dum! Yep, there was truly a Communication Breakdown. I’m not really sure what happened, and in this particular case, I’m not too concerned about it.   Read more…

The Good Old Days?

June 12, 2015 2 comments

Category Icon Test

After discharge from military service, my first job was with a local school district as a district designer.   I was responsible for the design, layout and illustration of graphics used on lesson plans, brochures, catalogs and posters. One morning I was summoned to the district’s superintendent’s office. Now when I was in high school I was summoned to the principal’s office on numerous occasions but a visit to the superintendent never happened. So I was thinking what the heck did I do to deserve this?

Read more…

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