Home > Business, Optima > A Little Rapid Relief In Tough Times!

A Little Rapid Relief In Tough Times!


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EDIT: Although we still meet these expectations for customers, we no longer promote or use the term “Boost Services” or “Rapid Response”. But how could we ever remove this awesome video?!?!

More Quotes – Less Orders. Less Time – Greater Expectations!
Every day we hear from customers concerned about shrinking lead times.

It’s becoming more and more common in our industry. Consumers are becoming more demanding, shopping hard with slashed budgets and requesting more with shorter turnarounds. As the economy slowly climbs back to normal we are constantly reminded that the new normal is not the old normal. Times have changed and so we must change as well.

In 2009 Optima’s New Boost Service Changes provided some much needed relief in these tough times. As times change from tough to just different, Boost Services like Rapid Response become even more helpful!

Do you find yourself searching for solutions to those last minute requests?
No Worries! Optima’s Rapid Response program was designed to help you meet
the expectations of a very different emerging economic climate.

A four panel mural, one banner stand, 1 or 2 table throws are all available to ship out the following day via the shipping method of your choice. Should you need any hardware that Optima has stocked in our warehouse, just ask, we can accommodate most of the requests same day and again we will ship using the service of your choice.

Our experts are standing by to help you with your Rapid Response order Today!
As always, I want to hear from you! Please comment directly to this blog post, email or call (does anyone actually call anymore? I know I do!)

Robin L. Talbott
Director, Customer Support
rltalbott@optimagfx.com
direct: 636-680-9224
toll free: 800-844-8877
local: 636-349-3396

We’ve Been Working Hard for You, But Hey We Like to Have Fun Too.
Check Out Our Short Video Illustrating Rapid Response!
Don’t forget to share your comments, any fan mail to the bear will be eaten.

Categories: Business, Optima
  1. Perry Wells
    October 13, 2009 at 4:19 pm

    Hi Robin,
    Hope all is well. I am sure your business has slowed along with everyone
    else. You guys do it right and provide excellent value, so keep it up and hang in there. We will survive the x!/?%&s screwing up the economy and kick butt again.
    Take care…..Perry

    • Robin Talbott
      October 13, 2009 at 4:37 pm

      Hi Perry,

      Things are good but your right we’ve seen some slow down. I’m glad to hear that you’re hanging in there. Let me know if there’s ever anything you need.

      Thanks, Robin

      Robin L. Talbott Director of Customer Support direct: 636-680-9224 toll free: 800-844-8877 local: 636-349-3396 http://optimagfx.ideascale.com/

  2. October 15, 2009 at 10:10 am

    This is really cute!!
    I love the videos, they add humour and a personal connection. We already know that your team makes our team shine. Only thought, when you’re shooting video, put t-shirts with names on your peeps so we can “find our friends”.
    Keep it up!
    Thanks,
    Nicole

    • g
      October 15, 2009 at 1:12 pm

      I think that’s a fantastic idea… do i sense a sequel coming?

      Service Acct. Rep that receives order, Emily Lutes
      Our Experts. are Julie LoGrasso and Bill Hellige
      Our Shipping Guru is James Gleason
      the Rapid Response Bear is none other than Keith Simpson
      Video produced by Tim Toolen
      The Optima Van was only driven about 15 feet.

      • Robin Talbott
        October 15, 2009 at 2:33 pm

        Absolutely. Keeping watching.

        Robin L. Talbott Director of Customer Support direct: 636-680-9224 toll free: 800-844-8877 local: 636-349-3396 http://optimagfx.ideascale.com/

  3. October 16, 2009 at 10:23 am

    Robin-
    Very very cute. I am sure if the camera panned around to your office we would see you being fanned by Dave Brown and fed bonbons by Jim Hoffman. I will have to get myself down to Fenton one of these days to check that out in person. Keep up the good work and have a great weekend.
    Robert

    • Robin Talbott
      October 16, 2009 at 10:42 am

      You know it my friend. That’s exactly how things work around here. We would love for you to come for a visit.

      Robin L. Talbott Director of Customer Support direct: 636-680-9224 toll free: 800-844-8877 local: 636-349-3396 http://optimagfx.ideascale.com/

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